FREQUENTLY ASKED QUESTIONS
Secure Delivery
SHIPPING & PAYMENT INFORMATION
We aim to ensure that you receive your order as quickly as possible.
Our average delivery time is approximately 02-07 business days, once we ship the products from the warehouse. *Delivery times may vary a bit depending on customer location, any public holidays, and unforeseen circumstances.
Please note that our standard delivery times are estimates and may vary due to external factors.
Packages are not shipped nor delivered on weekends and local public holidays.
Our average delivery time is approximately 02-04 business days, once we ship the products from the warehouse. Delivery times may vary a bit depending on customer location.
We aim to ensure that you receive your order as quickly as possible. Average delivery time is approximately 07 days.
- When placing an international order, you may be responsible for paying customs duties, taxes, and import fees depending on your country’s import regulations. These charges vary based on the destination country and the value of your order. We recommend checking with your local customs office for more details. Please note that these fees are not included in the purchase price or shipping cost at checkout and are the responsibility of the buyer.
We accept payments via Visa, Mastercard, American Express, PayPal, and Apple Pay, UPI, Galaxy Payment, PayTM ,Cash on Delivery (COD), As well.
If you need to update the shipping address for your order, please contact our customer service team as soon as possible. Depending on the status of the order, we may be able to update the address before it ships.
We offer free standard shipping on all orders over RS 500. Standard shipping typically takes 3-5 business days. Express shipping is available at an additional cost and typically takes 1-2 business days.
Galaxyshoper accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments via PayPal.
Orders typically arrive within 7-10 business days. For international orders, it can take up to 21 business days.
Yes, GalaxyShoper offers free shipping on all orders over RS 500.
GalaxyShoper offers a 30-day return policy on all products. Items must be returned in their original condition and accompanied by an original receipt for a full refund.
You can return an item to GalaxyShoper by mail or in person at any of our store locations. Please see our website for more information on our return policy and instructions on how to return an item.
No, GalaxyShoper does not charge any restocking fees for returns. However, we do reserve the right to refuse returns if the item is not in its original condition or is missing any parts or accessories.
You can track your order by logging into your account and clicking on “My Orders”. Here, you will find all of your recent orders and their respective tracking numbers. You can enter the tracking number into the tracking system provided by the shipping carrier to get the latest updates on your order’s location.
Yes, we offer a 30-day return policy on all items purchased from GalaxyShoper. Please refer to our Returns & Exchanges page for more information.
Yes, you can cancel your order before it has been shipped out. Simply log into your account, select the order you wish to cancel, and click the “Cancel Order” button. Please note that once an order has been shipped, it cannot be cancelled.
Yes, you can return items purchased from GalaxyShoper within 30 days of purchase for a full refund. For more details about our return policy, please visit our Returns & Refunds page.
When your order is successfully cancelled, you will receive a confirmation email. You can also check the status of your order by logging into your account and viewing your order history.
We work to provide the most hassle-free online shopping experience. Customer satisfaction is paramount at Galaxy and we ensure 100% Customer satisfaction.
Galaxy’s hassle-free returns policy gives you an option to return items purchased on Galaxy for any reason within the specified return period (You must initiate the return within 7 days return window from the product delivery date).
You are covered and your money is safe.
You can initiate the return via any of the below options –- Initiate a return request by chatting on the website chat.
- Or you can WhatsApp this number 8557881728 to initiate a return request.
- Please mention the registered mobile number and email id associated with your order over the chat or Whatsapp number 8557887128, while requesting a return request.
If you cancel an order after it has been shipped, you will be responsible for the return shipping costs. Once the item has been returned to us, we will process a refund for the amount of the item less the return shipping costs.
